Twilio notification handler (SMS & Call)

This is the setup tutorial for the Twilio notification handler implementation.

1. Go to Twilio Console and make sure to login to your account.
2. Get a phone number from Twilio and then scroll down in the Console Dashboard to see the Account info section.
3. Go to your product installation -> Admin panel -> Settings -> Notification handlers page.
4. Enable the Twilio notification handler while also copying the Account SID, Account token & Phone number from Twilio and pasting it their respective fields.
5. To enable different regions for Twilio SMS, go to Twilio Console -> Messaging -> Settings -> Geo Permissions page.
6. To enable different regions for Twilio calling, go to Voice Geographic Permissions page.

Whatsapp notification handler (Whatsapp message)

This is the setup tutorial for the Whatsapp API notification handler implementation.

1. Go to Facebook Developers page.
2. Make sure to login to your Facebook account.
3. Click on the My Apps menu dropdown and click on Create app.
4. Select the Other use case and continue.
5. Select the Business app type and continue.
6. Fill the other needed fields and continue (Make sure to attach your Business Account).
7. After finishing it up, choose Add Product from the sidebar of your dashboard.
8. Make sure you add the WhatsApp product to your app.
9. After that, go to WhatsApp -> API Setup page.
10. Add your own business From phone number and confirm it.
11. Copy your Phone number ID and paste it into the product installation -> Admin panel -> Settings -> Notification handlers page.
12. Open the Auth token documentation from Facebook and get your Permanent Access token, so that you can paste it into the same page in your installation as above.
13. After that, go to WhatsApp -> Quickstart page -> Message templates page.
14. Now you must create a template for each type of notification you will send out, do it as per the data below.

✅ Audit refresh