At Christo Lochenberg Developments, we strive to ensure transparency and clarity in our invoicing and payment processes. This article explains how our billing system works, including due dates, penalties, and service suspension policies.

1. Monthly Service Invoices

• Billing Date: Monthly service invoices are generated on the 25th of every month.
• Payment Due Date: Payments for monthly services must be made before midnight on the last day of every month.
• Advance Invoicing: All monthly services are billed in advance to ensure uninterrupted service delivery.
• Example: If your monthly invoice is generated on 25th June, payment must be made before midnight on 30th June.

2. One-Time (Once-Off) Services

• Billing Timing: Once-off services are invoiced immediately upon order confirmation.
• Payment Due Date: Payment for once-off services is due immediately.

Services will only commence once payment has been received.

3. Late Payments and Penalties

• If payments are not received by the specified due dates, penalties may be applied.
• Penalty amounts and conditions will be detailed on your invoice or communicated by our billing team.
• Immediate Suspension: Services will be immediately suspended if payment is not received by the due date.

4. How to Make Payments 
Payments can be made using any of the following methods:

• Bank Transfer (EFT)
  

Payment instructions and account details will be provided on your invoice.

5. Avoiding Service Suspension 
To ensure continuous access to our services:

• Make payments well before the due date.
• Use the correct invoice reference number when making payments.
• Confirm your payment via our billing portal or by contacting support.

6. Support for Billing Queries 
If you have any questions about your invoice, payment status, or encounter any payment issues:

• Submit a support ticket via our Helpdesk.
• Contact our billing team directly at info@clochenberg.co.za.
• Call our support line at +27 61 523 9126.

7. Important Reminders

• Ensure that your payment is cleared before the due date.
• Keep records of all payment confirmations.
• Regularly check your registered email for billing notifications.

By adhering to these guidelines, you can ensure uninterrupted access to our services and avoid unnecessary penalties or suspensions.

For further assistance, feel free to contact our billing support team. We're here to help!